- Complexity Avalanche
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JB Wood, president and CEO, has recently authored the "Complexity Avalanche".
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- Blog with the Author
- Announcements
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- Research
- Market Overview: Web Collaboration
Ten Distinct Modules Comprise this Popular Support Technology - 2009 SSPA Member Technology Survey
Adoption, Satisfaction, and Planned Spending for Service & Support Technology - Services Innovation Gap
How Tech Companies Are Responding (Or Not) to Challenges to Their Business Model
- Market Overview: Web Collaboration
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Programs
- Inquiry Service: a core benefit of membership that delivers ad hoc advice, data & consultation about any aspect of a member's services business.
- Organizational Development Program: assesment, recognition, process improvement and base-level capability establishment.
- Support Staff Excellence: a series of training programs for entry-level technical support, field service staff and managers.
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Community
- Community: Get Connected with SSPA Experts & Your Peers in the Industry!
> Connect with SSPA - Discussion Forums: Technology Services Forum
- Blog: Technology Services World
- Blog: Ragsdale's Eye On Service
- Blog: Rose's Support Sense
- Community: Get Connected with SSPA Experts & Your Peers in the Industry!
Ask the Experts
Connect With SSPA Experts & Your Peers!
- Submit a Member Inquiry: Get answers to your support technology or operational questions in 48 hours or less!
- Connect with Your Peers: We're connecting and collaborating on Technology Services Forum, Twitter, Facebook, LinkedIn and more!
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Industry Awards
The Latest Industry Awards
- Xerox: Certified Technology Services & Support
- Avaya: Certified Technology Services and Support Certification
- Vital Images: Excellence in Service Operations Certification
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