Find Solutions New Research: SSPA Members Only April 2008: Exempt Status for TSEs: Navigating FLSA Organizations Move to Reclassify Support Techs as Non-Exempt March 2008: 2008 SSPA Member Technology Heat Map Significant Gains in Adoption in Multiple Areas of Support Technology February 2008: Creating Personalized Customer Experiences Three Steps toward Offering Unique and Differentiating Support Interactions January 2008: Assisted Support Best Practices Which Metrics to Track and How to Calculate Them

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