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| New Research: SSPA Members Only |
| August 2008: |
The Challenges of Tech Support via Email
Linksys Ends Email Support, Successfully Migrating Traffic to Forums
Author: John Ragsdale, Vice President of Research, SSPA |
| August 2008: |
Servicing the SMB Marketplace:
Discovering Goldmines and Landmines
Author: Bill Rose, VP, Services Research, SSPA |
| August 2008: |
Preparing for the Future:
Building a Support Succession Plan that Works
Author: Bill Rose, VP, Services Research, SSPA |
| July 2008: |
The ROI Revival
Software-as-a-Service Company Takes Value Measurement to the Next Level
Author: Shawn Santos, Director of Programs, SSPA |
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