Utilize SSPA Strategy and Best Practices to the Fullest
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SSPA Advisory Services offer in-depth, specialized counsel leveraging expertise from SSPA industry experts to help technology service and support organizations overcome business challenges in strategy, operations, and process improvement as well as technology adoption strategies, requirements and vendor selection.
SSPA’s team of industry experts are well-versed in both day-to-day operations and executive-level strategy planning for technical support and contact center organizations, and are available to create customized advisory services to meet the specific needs of both member and non-member companies.
Helping you achieve your business goals
SSPA Technology Expertise
- Technology strategy
- Requirements review
- Vendor selection
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SSPA Operations Expertise
- Organization strategy
- Process improvement
- Custom surveys or benchmarks
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Examples include:
| In-depth Assistance. Our experts are available to provide you with the inside track on projects ranging from best practice ways to improve your case handling processes, your interface to R&D, organizational improvements, and evaluation of “best fit” vendors for your support technology investments. |
Speeches and Presentations. SSPA industry insiders are available for presentations at company meetings, client conferences and other events. We will work with you to create a custom presentation to share organizational and technology trends, best practices and vision with your audience. |
Audience
Advisory Services are designed for senior managers responsible for building the services portfolio of the company. Participants are typically members of the senior services management staff, including, VP of Services, VP of Customer Support, Director of Operations, Services Sales, Marketing, or Finance.
Get Started Today
To learn more, or to arrange for an SSPA Advisory Services engagement, please contact your SSPA Membership Development Director or email advisory@thesspa.com.
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