As the service and support industry’s foremost professional organization, the SSPA works hard to bring the best and the brightest minds together to do important things for the community. This starts with the SSPA Advisory Board whose members give the association insight and guidance on programs to help members navigate the numerous challenges they face.

Krista Anderson
Vice President, Global Support
Salesforce.com

Chris Barrett
Senior Director, Technical Support
CA

Craig Bernero
Senior Director, ISG and Environment Support
EMC

Terry Clearkin
Senior Vice President, Worldwide Customer Support
BEA Systems

Denise Cox
Vice President, Technical Support
Network Appliance


Mike Ehlers
Vice President, Sony Service
Sony Corporation

Tim Flannery
Director, Premier Support
RIM

Kip Johnson
Director, Network Support Services
Motorola

Juan Jones
Senior Vice President, Oracle Support Services North America
Oracle

Mary Cay Kosten
Senior Vice President, Global Customer Services
Sun Microsystems

Manos Menayas
VP, Symantec Enterprise Technical Support
Symantec

Bill Rose
Founder/Executive Director Emeritus
SSPA

Denise Rundle
Vice President, Customer Service
Microsoft

Jodi Schilling
VP, Consumer Support
HP

Bradford T. Smith
Senior Director, Online Support
Symantec

Steve Smith
Executive Director
SSPA

Ron Taylor
Senior Vice President
Customer Service and Support
Sage Software, Small Business Divisions

Kelly Truax
Director
Global Customer Service and Support
Dell

Dan Walkowski
VP Enterprise Operations
Xerox Services

J.B. Wood
President & CEO
SSPA

Thomas Zieman
Vice President, Service Solution Management
SAP