As the service and support industry’s foremost professional organization, the SSPA works hard to bring the best and the brightest minds together to do important things for the community. This starts with the SSPA Advisory Board whose members give the association insight and guidance on programs to help members navigate the numerous challenges they face.

Walter L. Reitz
Vice President, Operations, Worldwide Technical Support
EMC

Patricia Rash
Vice President ES&S NACSC
Xerox

Renee Bochman
Senior Director, Customer Support
Axeda

Peggy Beal
Senior Director, CA Support
CA

Kelly Truax
Director
Global Customer Service and Support
Dell

Daniel Reese
Senior Director, Global Support
Deltek

Jodi Schilling
VP, Consumer Support
HP

Denise Rundle
VP, Customer Service, Microsoft Consumer
Microsoft

Kip Johnson
Director, Network Support Services
Motorola

Juan Jones
SVP, Oracle Support Services North America
Oracle

Tim Flannery
Director, Premier Support
RIM

Brad Cox
Director, Client Services
RouteSmart Technologies

Krista Anderson
VP, Global Support
Salesforce.com

Thomas Zieman
VP, Service Solution Management
SAP

Mary Cay Kosten
SVP, Global Customer Services
Sun Microsystems

Dave Hare
VP, Enterprise Support Services
Symantec

Blair Freer
Director, Technical Support
Tele-Tracking

Bill Rose
Founder/Executive Director Emeritus
SSPA

Steve Smith
Executive Director
SSPA

J.B. Wood
President & CEO
SSPA