SSPA | Service & Support Professionals Association

The need for innovative service technology to cut costs and increase customer satisfaction is ever growing and the project ROI is one the highest across enterprise applications. Please complete this form to be included in the NEW SSPA Online Buyer’s Guide – the first stop for service and support industry buyers searching for comprehensive information and customer ratings on your products and services.

* Required

* Company Name:

* Contact Name:

* Contact Title:

* Contact Phone:

* Contact Email:

Please list the following information that you would like included in the Buyer's Guide:

* Company Address:

* City:

* State/Country:

* Zip:

* Company Phone:

*Company Website:

* Products/Solutions
(12 Maximum - Please enter all products separated
by a comma):

2006 Revenues
(if not using calendar year,
please indicate fiscal year start/end):

* Number of Customers
(please list number of customer accounts, not implementations):

* Number of Employees:

* Deployments Options
(SaaS, OnPremise, or both):

* Example Customers
(12 maximum - Please separate with a comma):

Functional Coverage Map

The SSPA has defined the functional coverage for the Buyer’s Guide as follows. Please indicate the functional modules for which you have reference customers available.

eService

Contact Center

Web Collaboration

Skills Based Routing

Proactive Chat

Work Force Optimization

Email Response Management

Quality Monitoring

Agent Knowledgebase

Learning Management System

Agent Diagnostic Tools

Voice Self-Service

Customer Knowledgbase

Survey Management

Customer Self-Service Problem Diagnostic/
Self-Healing

Forums

Field Service

Remote Control/Remote Diagnostics/Self-Healing

Field Agent Scheduling/Dispatch

Parts Inventory/Logistics Tracking

Wireless Field Service

CRM

Case Management

Business Consultants

Entitlement

SLA Tracking

Customer History

Upsell/Cross-Sell