American Customer Care, Inc.
225 North Main St.
Bristol, CT 6010
(866) 771-4222
Company 360 |
| Revenues: |
$29M |
| Installed Base: |
120 |
| Employees: |
2250 |
| Deployment: |
OnPremise |
Customer References |
| Staples |
| The Vitamin Shoppe |
| Lojack Corporation |
| International Masters Publishing |
| CMP Media |
| International Data Group |
|
Solutions: |
| Order Processing |
| Customer Care |
| Market Research |
| Acquisition |
| Database Development |
| Database Marketing |
| IVR |
|
John Ragsdale Commentary
American Customer Care offers outsourced contact center and Tier 1 and 2 technical support services, with ten customer contact centers, all located in the US, over 1500 web-enabled workstations and 1600 IVR ports. With an industry focus on communications, high tech and financial services, as well as government and utilities, American Customer Care’s US operations avoid the dreaded ‘accent neutralization’ issue of offshore providers, with some nice extras like multi-lingual support (English, Spanish, French) and complete offer management (upsell/cross-sell) to generate incremental revenue from inbound interactions. |
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