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Apparent Networks, Inc.
media@apparentnetworks.com

400-321 Water Street
Vancouver, BC, V6B 1B8 
(604) 433-2333

Winner Fall 06
Innovation in Technology

Company 360

Revenues:  
Installed Base: 99
Employees: 48
Deployment: OnPremise and SaaS

Customer References

ACS TELUS
Boeing DHL Systems
Nortel The United States Department of Defense
Fujitsu
Siemens Lockheed Martin
IBM Bank of New York
Symantec Electronic Arts
Toshiba Bell
HP Network Appliance
McData  

Solutions:

AppCritical network performance software
 

John Ragsdale Commentary

In a major step forward for multi-vendor support challenges with enterprise software, Apparent Network’s AppCritical Technical Support can quickly detect network bottlenecks at a customer site automatically, remotely, and with a very small footprint, to diagnose poor application performance as a network issue, not a software issue. No more dispatching a TAM with a network “sniffer” every time a customer complains your application is running slowly in their environment.  A winner of a 2006 SSPA Recognized Innovator Award, Apparent Networks also offers solutions for VoIP, product development, professional services, managed service providers, and enterprise IT management.

Functional Coverage

  eService
  Web Collaboration
  Proactive Chat
  Email Response Management
  Agent Knowledgebase
  Agent Diagnostic Tools
  Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
> Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
> Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management


> Business Consultants
 
 
 
 

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