One Main Street
Cambridge, MA 02142
(617) 386-1000
Innovation in Customer Experience
Company 360
Revenues:
$90.6M
Installed Base:
600
Employees:
300+
Deployment:
OnPremise and OnDemand
Customer References
American Eagle Outfitters
Best Buy
Cingular Wireless
Dell
Hewlett-Packard
Johnson & Johnson
Louis Vuitton
Mercedes-Benz
Neiman Marcus
New York & Company
Nike
Target
Solutions:
ATG Commerce
ATG Adaptive Scenario Engine
ATG Campaign Optimizer
ATG Search
ATG Merchandising
ATG Live Chat
ATG Outreach
ATG Knowledge
ATG Response Management
ATG Self-Service
ATG Customer Intelligence
ATG Content Admin
John Ragsdale Commentary
A 2006 SSPA Recognized Innovator, ATG's Wisdom-enabled eService Suite offers full multi-channel capabilities (Web chat, email, phone), knowledgebase, diagnostic tools and Web self-service, as well as Web 2.0 forums fully integrated into the suite. As a commerce platform provider, ATG brings to customer service some elements that differentiate them from standard eService, including an understanding of both pre-sales and post-sales service, proactive service during the sales and support cycles, and an increasingly robust offer management solution.
Functional Coverage
eService
>
Web Collaboration
>
Proactive Chat
>
Email Response Management
>
Agent Knowledgebase
>
Agent Diagnostic Tools
>
Customer Knowledgebase
>
Customer Self-Service Problem Diagnostic/Self-Healing
