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www.axeda.com
Contact

25 Forbes Blvd., Ste. 3
Foxboro, MA 02035
508.337.9200

Solutions:

Axeda® ServiceLink

Innovation in Eliminating Onsite Visits

Company 360
Revenues:
Installed Base:	60+
Employees:
Deployment:

Customer References

Abbott Laboratories
Agilent Technologies
Cardinal Health
Diebold
EMC
FujiFilm
McKesson
Network Appliance
Quantum
Siemens Medical Solutions

John Ragsdale Commentary

A provider of remote support products, Axeda supplements the usual remote control and patch management with some interesting features such as graphical diagnostic tools, rule based remote monitoring, error detection and alerting, and even an incident tracking module. Axeda is the only remote support player to partner with both Oracle and SAP, and packaged integrations are offered for both suites. Axeda is also unique in the breadth of platforms they cover, offering remote access to not just Windows, but also mobile devices, Unix, Solaris and RTOS.

Functional Coverage

	eService
>	Web Collaboration
	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
>	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
	SLA Tracking
	Customer History
	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage