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www.axeda.com
Contact

25 Forbes Blvd., Ste. 3
Foxboro, MA 02035
508.337.9200

Solutions:

Axeda® ServiceLink


Innovation in Eliminating Onsite Visits

Company 360

Revenues:  
Installed Base: 60+
Employees:  
Deployment:  

Customer References

Abbott Laboratories
Agilent Technologies 
Cardinal Health
Diebold
EMC
FujiFilm
McKesson
Network Appliance
Quantum
Siemens Medical Solutions

John Ragsdale Commentary

A provider of remote support products, Axeda supplements the usual remote control and patch management with some interesting features such as graphical diagnostic tools, rule based remote monitoring, error detection and alerting, and even an incident tracking module. Axeda is the only remote support player to partner with both Oracle and SAP, and packaged integrations are offered for both suites. Axeda is also unique in the breadth of platforms they cover, offering remote access to not just Windows, but also mobile devices, Unix, Solaris and RTOS.

Functional Coverage

  eService
> Web Collaboration
  Proactive Chat
  Email Response Management
  Agent Knowledgebase
  Agent Diagnostic Tools
  Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management


  Business Consultants
 
 
 

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