Update Your Profile  |  Join the Community |  Contact Us 

buyer's guide

 
Browse the Buyer's Guide by the Partner's name:
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z


Axeda
Contact

25 Forbes Blvd., Ste. 3
Foxboro, MA 02035
508.337.9200

Solutions:

Axeda DRM

Company 360

Revenues:  
Installed Base: 50+
Employees:  
Deployment:  

Customer References

Abbott Laboratories
Agilent Technologies
Applied Biosystems
Kodak Versamark, Inc.
Boeing
Network Appliance
VIASYS Healthcare
Fuji Photo Film
Hitachi High-Technologies

John Ragsdale Commentary

A provider of remote support products, Axeda supplements the usual remote control and patch management with some interesting features such as graphical diagnostic tools and rule based remote monitoring, error detection and alerting. Axeda started 2007 with a US patent for self-provisioning capabilities offering remote support with faster connections and higher scalability. The Axeda Usage application targets companies with SaaS products, monitoring the amount and type of usage for pay-per-use billing programs.

Functional Coverage

  eService
> Web Collaboration
  Proactive Chat
  Email Response Management
  Agent Knowledgebase
  Agent Diagnostic Tools
  Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management


  Business Consultants
 
 
 
 

|   Home   |   Log In   |   Membership   |   Conferences  |   Training   |   Research   |  Contact Us  |
11031 Via Frontera, Suite A * San Diego, CA 92127 * Tel. 858-674-5491 * Fax. 858-674-6794

 

 

Recognized Innovator Awards


Bomgar Logo
Virtualize Your People
Best Practices 2008
Presentations Now Available
Bomgar Logo
FREE Tech Support For Your Website From Fixya.com!  Contact Us Today!
SSPA Support Technology
Buyer's Guide

Partner Impact
Learning Systems:

Support Staff
Certification
Impact Study


Presentations from the TSE event are now posted on the web site!
Recognized Innovator Awards Press Release