Baynote is bringing a needed dose of intelligence to the Web 2.0 universe, with Baynote Content Guidance, which analyzes customer behavior while shopping or attempting self-service on the Web and learns over time which content is the most useful for specific customers. Baynote can supplement your existing self-service search technology, providing guidance to customers such as related products or knowledge base articles, even proactively suggesting content that may help. While the partner has strong references for support, they also have marketing and sales products, delivering upsell and cross-sell offers to customers and improving conversion rates.
Functional Coverage
eService
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Web Collaboration
Proactive Chat
Email Response Management
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Agent Knowledgebase
Agent Diagnostic Tools
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Customer Knowledgebase
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Customer Self-Service Problem Diagnostic/Self-Healing
