Company 360 |
| Revenues: |
|
| Installed Base: |
600+ |
| Employees: |
150 |
| Deployment: |
Embedded/OEM |
Customer References |
| Cerner |
| Fujitsu |
| Epicor |
| TriZetto |
| Mary Kay |
| Station Casions |
| CGI |
| Siemens |
| JDA Software |
| Misys Healthcare |
| optionsXpress |
|
John Ragsdale Commentary
With SSPA members looking for technology to provide additional margin improvements, software to automate complex problem resolution seems an obvious place to start. Identify’s AppSight Application Problem Resolution (APR) System optimizes the problem resolution process by automating the detection and capture of problem information, eliminating the need to reproduce the problem and its environment. When a tech receives a ticket, they have all the data necessary to resolve the issue, ideally before the customer is even impacted. Now part of BMC Software, Identify is preintegrated to remote system monitoring tools, allowing systems management to move beyond problem identification and into the resolution zone. |
