There are multiple remote support vendors serving our industry, but Bomgar offers clear differentiation by their deployment model. While usually deployment choices are either installed on premise or hosted, Bomgar's Appliance-based Remote Control goes a different route: a fully loaded appliance that plugs into your existing environment with no integration work, with references touting they were up and running in 30 minutes or less. Functional coverage is strong as well, including full support for MACs, a highly useful reboot/reconnect feature, and complete client uninstall at the end of the session to ease customer concerns.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
