SSPA | Service & Support Professionals Association

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CallCenterJobs.com

11414 W. Center Rd. Suite 321
Omaha, NE 68114
(888) 353-7529

Solutions:

Recruiting

Behavioral Testing

Staffing

Career Fairs

Job Benchmarking

Company 360
Revenues:
Installed Base:	1200
Employees:	3
Deployment:	SQL

Customer References

Time Warner

Cingular Wireless

ADP

John Ragsdale Commentary

Harnessing the power of Web 2.0 to aid in identifying candidates for service and support positions, CallCenterJobs.com averages 500 available job listings at any given time, and receives 100,000 unique visitors a month searching for jobs. While they started with high volume contact center positions, CallCenterJobs also has a foot in the technical support world ('help desk' in their terminology), with companies including Sony and ADP posting job openings.

Functional Coverage

	eService
	Web Collaboration
	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
	SLA Tracking
	Customer History
	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
	Survey Management

>	Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage