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CallCenterJobs.com 

11414 W. Center Rd. Suite 321
Omaha, NE 68114
(888) 353-7529

Solutions:

Recruiting
Behavioral Testing
Staffing
Career Fairs
Job Benchmarking

Company 360

Revenues:  
Installed Base: 1200
Employees: 3
Deployment: SQL

Customer References

Time Warner
Cingular Wireless
ADP

John Ragsdale Commentary

Harnessing the power of Web 2.0 to aid in identifying candidates for service and support positions, CallCenterJobs.com averages 500 available job listings at any given time, and receives 100,000 unique visitors a month searching for jobs. While they started with high volume contact center positions, CallCenterJobs also has a foot in the technical support world ('help desk' in their terminology), with companies including Sony and ADP posting job openings.

Functional Coverage

  eService
  Web Collaboration
  Proactive Chat
  Email Response Management
  Agent Knowledgebase
  Agent Diagnostic Tools
  Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
  Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management


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