Air Sahara, Amedisys, Christian Children’s Fund, Cincinnati Zoo, City of Tampa, Health Advocate, Milacron, Silkroad Technology, Scion ASP
John Ragsdale Commentary
Cincom’s approach is exemplified by their tagline, “Simplification through innovation.” Cincom Synchrony consolidates agent desktop applications into a single access, process-oriented system, leveraging the latest and greatest technology (Enterprise JavaBeans, J2EE standards, SOAP/XML Web Services integrations) to allow real-time access to data wherever it is stored. The solution is available OnDemand for low cost, fast deployments, and customers have the option of migrating to on premise if necessary. With nine industry solutions, including manufacturing, financial services, retail and communications, Cincom has ‘best practice’ processes for your industry imbedded ‘out of box.’
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
