35 Corporate Drive
Burlington, MA 1803
(781) 272-5903
Solutions:
ClickForecast
ClickMobile
ClickPlan
ClickLocate
ClickRoster
ClickAnalyze
ClickSchedule
ClickFix
Company 360
Revenues:
$24M
Installed Base:
97
Employees:
180
Deployment:
OnPremise
Customer References
Anglian Water Services
BSkyB
Maytag
Caterpillar
Pacific Gas & Electric
Diebold
Telstra
Direct Energy
Unisys
Deutsche Telekom
Vodafone
John Ragsdale Commentary
With a goal of creating business value for field service operations, ClickSoftware's ServiceOptimization Suite includes optimization tools for every step of the process: demand forecasting, workforce planning, shift planning and optimized scheduling, all using a core analytics engine. With tools for tracking field techs, including GPS location services and mobile/wireless access, ClickSoftware is meeting the needs of today's more demanding customers, helping organizations like Best Buy's Geek Squad meet and exceed customer expectations.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
>
Agent Diagnostic Tools
Customer Knowledgebase
>
Customer Self-Service Problem Diagnostic/Self-Healing
