You have probably interacted with Customer Feedback Solutions already—check the impressive list of companies that leverage this comprehensive suite of applications to capture, route and respond to customer feedback. But Customer Feedback Solutions does much more than surveys and feedback management. The OnDemand solution includes a full suite for customer service, including multi-channel incident tracking, a knowledgebase and Web self-service. The customer feedback module also includes knowledge management, as well as loyalty marketing. Customer Feedback Solutions also offers a package integrated for Salesforce.com, Customer Feedback Center™ for AppExchange.
Functional Coverage
eService
Web Collaboration
Proactive Chat
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Email Response Management
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Agent Knowledgebase
Agent Diagnostic Tools
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Customer Knowledgebase
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Customer Self-Service Problem Diagnostic/Self-Healing
