18275 Knuth Rd.
Los Gatos, California 95033
408.568.3551
Solutions:
Knowledge Management Consulting
Self-Service Consulting
Customer Experience Consulting
Company 360
Revenues:
Installed Base:
12
Employees:
2
Deployment:
N/A
Customer References
Cisco
Maxwell Systems
Cognos
Sage
Research In Motion
Vocera
Adobe
Openwave
John Ragsdale Commentary
DB Kay & Associates offers strategic consulting for next-generation customer support, with a particular focus on knowledge management best practices and KCS training and certification. Principal of DB Kay & Associates, David Kay, is a well known industry expert, published author, SSPA advisor, and frequent industry event speaker. DB Kay & Associates offers assessments, strategic planning, KCS training, business case creation and technology selection assistance.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
