SSPA | Service & Support Professionals Association

Update Your Profile | Join the Community | Contact Us



	buyer's guide

< buyer's guide home

Browse the Buyer's Guide by the Partner's name:	Partner List
A \| B \| C \| D \| E \| F \| G \| H \| I \| J \| K \| L \| M \| N \| O \| P \| Q \| R \| S \| T \| U \| V \| W \| X \| Y \| Z

www.dovetailsoftware.com

4807 Spicewood Springs Road
Austin, TX 78759
512-610-5400

Solutions:

Dovetail CRM, Dovetail SelfService, Dovetail Foundation, Dovetail Support, Dovetail Logistics, Dovetail Quality, Dovetail Email Agent, Dovetail ArchiveManager

Company 360
Revenues:
Installed Base:	200+
Employees:	NA
Deployment:	OnPremise

Customer References
American Red Cross, Bell Canada, Best Buy, Bio-Rad, Global Crossing, Intuitive Surgical, LodgeNet, Macy's, MICROS, Motorola, Philips Medical, ViewSonic

John Ragsdale Commentary

Functional Coverage

	eService
	Web Collaboration
	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing