6900 College Blvd., Suite 470
Overland Park, KS 66211
913.825.1020
Solutions:
Strategy
Transformation
Implementation
Managed Services
Innovation in Web 2.0
Innovation in Customer Experience
Company 360
Revenues:
$5.3M
Installed Base:
100
Employees:
40
Deployment:
Saas
Customer References
American Express
Nortel
AmSouth Bank
Novell
Ascension Health
Qwest
Express Scripts
Reynolds & Reynolds
GlaxoSmithKline
Sprint
H&R Block
Verizon Wireless
John Ragsdale Commentary
Long time SSPA Partner eVergance is a management consulting and system integration firm offering end-to-end consulting services for CRM, knowledge management, and web self-service. Founded and managed by a team of industry veterans (including a favorite SSPA conference presenter, Allen Bonde), eVergance understands the complexities of customer service and support technologies, best practices, and industry specific processes.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
