Company 360 |
| Revenues: |
$22.6M |
| Installed Base: |
900 |
| Employees: |
250 |
| Deployment: |
Saas and OnPremise |
Customer References |
| ABN AMRO |
| AT&T |
| Timberland |
| Quixtar |
| Vodafone |
| Virgin Mobile |
| Design Within Reach |
| Aliant |
| Navman |
|
John Ragsdale Commentary
One of the original eService vendors, eGain started in the mid-90s with email response management, and have grown their suite through acquistions and internal development. Today, eGain offers a complete end-to-end Customer Service suite, incluidng a strong knowledgebase offering with a cased-based orientation for complex problem diagnosis, full mutli-channel support including web collaboration, a contact center desktop including case tracking, and a new guided selling solution for agents and customers shopping online. Buiding on their strength in tech support, eGain now offers industry solutions for financial services, retail telecom, and other verticals. |
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