1975 El Camino Real West
Suite 205
Mountain View, CA 94040
650.417.9006
Solutions:
Business process outsourcing services to maximize service contract revenues for manufacturers and their channel partners.
Innovation in Technology
Company 360
Revenues:
Installed Base:
10+
Employees:
100
Deployment:
Saas
Customer References
3Com
Cisco
Diebold
Kodak
SonicWALL
John Ragsdale Commentary
Protecting service revenue is a perennial hot topic with SSPA members, and Encover offers a solution with a suite of products to help manufacturers and channel partners maximize revenues from service contracts. With a pay-as-you-go OnDemand approach, Encover offers product modules for marketing, selling and managing service contracts; outsourced telesales services; direct marketing services; and sales and marketing consulting.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
