www.encover.com
1975 El Camino Real West
Suite 205
Mountain View, CA 94040
650.417.9006 |
Solutions: |
Business process outsourcing services to maximize service contract revenues for manufacturers and their channel partners. |
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Innovation in Technology
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Company 360 |
| Revenues: |
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| Installed Base: |
10+ |
| Employees: |
100 |
| Deployment: |
Saas |
Customer References |
| 3Com |
| Cisco |
| Diebold |
| Kodak |
SonicWALL |
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John Ragsdale Commentary
Protecting service revenue is a perennial hot topic with SSPA members, and Encover offers a solution with a suite of products to help manufacturers and channel partners maximize revenues from service contracts. With a pay-as-you-go OnDemand approach, Encover offers product modules for marketing, selling and managing service contracts; outsourced telesales services; direct marketing services; and sales and marketing consulting. |
Functional Coverage
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eService |
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Web Collaboration |
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Proactive Chat |
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Email Response Management |
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Agent Knowledgebase |
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Agent Diagnostic Tools |
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Customer Knowledgebase |
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Customer Self-Service Problem Diagnostic/Self-Healing |
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Forums |
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Remote Control/Remote Diagnostic/
Self-Healing |
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Field Service |
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Field Agent Scheduling/Dispatch |
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Parts Inventory/Logistics Tracking |
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Wireless Field Service |
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CRM |
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Case Management |
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Entitlement |
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SLA Tracking |
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Customer History |
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Upsell/Cross-Sell |
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Contact Center |
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Skills Based Routing |
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Work Force Optimization |
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Quality Monitoring |
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Learning Management System |
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Voice Self-Service |
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Survey Management |
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