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www.epicor.com
info@epicor.com

18200 Von Karman
Irvine, CA 92612
800.999.1809

Solutions:

Epicor for Service Enterprises
Epicor IT Service Management

Company 360

Revenues: $290M
Installed Base: 20,000
Employees: 2000
Deployment: OnPremise

Customer References

Skanksa USA
Metastorm
Stryker Endoscopy
Tyler Technologies
Pharsight
Merkle
Datatel Inc.
PCT Engineering

John Ragsdale Commentary

Epicor offers a full suite of enterprise applications, including CRM, ERP, HR, Supply Chain, and even IT help desk. Many of us old timers remember Epicor from their roots as Platinum Software, meaning the company’s Microsoft compliant software targeting mid-size enterprises has been around for more than 20 years—predating many of their competitors.  With the acquisition of Clientele in 1999, Epicor added CRM to the product family, and they continue to sell CRM as a separate module, or as part of a fully integrated enterprise suite of applications.  With their long time focus on making complex applications easy to maintain and use, you will find highly usable applications with clean, intuitive user interfaces, and MS-inspired administration tools offering low cost of ownership.

Functional Coverage

  eService
> Web Collaboration
> Proactive Chat
> Email Response Management
> Agent Knowledgebase
> Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
> Case Management
> Entitlement
> SLA Tracking
> Customer History
> Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management


  Business Consultants
 
 
 
 

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