1821 Michael Faraday Drive, Suite 100
Reston, VA 20190
1-866-ESTARA
Solutions:
Proactive click to call
Chat and call tracking
Company 360
Revenues:
$7.5M
Installed Base:
350
Employees:
45
Deployment:
Saas
Customer References
Amazon.com
Continental Airlines
DaimlerChrysler
Dell Financial Services
HSBCSuperpages.com
John Ragsdale Commentary
The original Click to Call provider, eStara (acquired by ATG in 2006) specializes in solving a key customer problem: how to easily, instantly, and even proactively, transition a customer on a website from unassisted to assisted mode should they need more information on a product they are considering purchasing, or are having trouble finding their answer using the self-service site. With Click to Call and Click to Chat, eStara offers granular rule definitions that can prompt customers with these options based on location on the website, products or solutions viewed, click stream data showing the customer is lost or struggling, or even by customer value or service level.
Functional Coverage
eService
>
Web Collaboration
>
Proactive Chat
>
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
