Company 360 |
| Revenues: |
|
| Installed Base: |
24 |
| Employees: |
12000 |
| Deployment: |
OnPremise |
Customer References |
| Financial Services |
| High Technology |
| Telecommunications |
| Travel and Hospitality |
|
John Ragsdale Commentary
eTelecare Global Solutions offers a full suite of contact center services, including customer service and support, technical support, inbound and outbound sales, and marketing surveys and research. With 11 contact centers in the US and Asia, eTelecare offers expertise in multiple industries, including consumer electronics, communications, financial services, travel and hospitality, and healthcare. A unique angle from eTelecare is a focus on customer retention and loyalty, with case studies showing how they have helped improve customer value and retention, and how callers receive different experiences based on churn propensity. |
