4120 Dublin Blvd.,
Suite 200
Dublin, CA 94568
925.404.1800
Solutions:
HEAT Product Suite (IT Service Management)
GoldMine Product Suite (CRM)
Company 360
Revenues:
Installed Base:
130,000+
Employees:
700+
Deployment:
Saas and OnPremise
Customer References
Cisco
American Red Cross
Ball Homes
Big Brother Big Sisters
Christian Broadcasting Network
Deloitte & Touche
Goodwill Industries
Jostens
Knight-Ridder
Northern Trust
RE/MAX
Sprint PCS
Sysco
Washington Mutual
John Ragsdale Commentary
FrontRange has the distinction of having the most widely adopted software in service, claiming 130,000+ companies using their GoldMine CRM solution. With popular solutions for both IT service desk (HEAT) and CRM (GoldMine), mid-market focused FrontRange offers a new NT platform for their solutions, and 'standard' and 'enterprise' editions to meet both ends of the SME spectrum. Solid functionality, highly usable interfaces, OnDemand options, and unbeatable prices (including online purchasing), FrontRange deserves a slot on the CRM evaluation list for mid-market members.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
>
Customer Self-Service Problem Diagnostic/Self-Healing
