www.ftworks.com
FT Works
,
(650) 559-9826
|
Solutions: |
|
| Support strategy definition, Support marketing, Support process definition, Support staffing models, Support recruiting strategies, Support tool selection, Support tool implementation, Support metrics and dashboards; Support skills training |
| |
| |
|
Company 360 |
| Revenues: |
|
| Installed Base: |
>100 |
| Employees: |
1 |
| Deployment: |
N/A |
Customer References |
| Apple, Autodesk, Eclipsys, Google, Informatica, Nokia, Palm, Red Hat, Spirent Communications, Sterling Commerce, VMware, webMethods |
| |
| |
|
|
|
|
|
| |
| |
| |
| |
|
John Ragsdale Commentary
Françoise Tourniaire is the founder of FT Works, a consulting firm that helps technology companies create their support strategies and improve support operations. With over 20 years of experience as a support executive in the high tech industry, Françoise’s areas of expertise include:
designing, pricing, and marketing support offerings; recruiting, training, and organization support staff; defining and implementing support processes; selecting support tools; designing effective metrics; and support center audits. Very active with the SSPA, Françoise is a frequent contributor of white papers and articles for the SSPA website and newsletters, and a popular speaker at SSPA events. |
