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www.fuze.com

12819 se 38th st. #505
,
(425) 649-1246

Solutions:

Fuze Suite

Company 360
Revenues:
Installed Base:	100+
Employees:	7
Deployment:	both

Customer References
Careerbuilder.com, NOAA, San Diego Community Credit Union, Wright Patt FCU Credit Union, Midway games, Capcom, Turbine Entertainment, AAA Mid-Atlantic, Washington State Health Care Authority, California Housing Authority, Aventail, Calendars.com

John Ragsdale Commentary

Functional Coverage

	eService
	Web Collaboration
	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
	SLA Tracking
	Customer History
	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

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11031 Via Frontera, Suite A * San Diego, CA 92127 * Tel. 858-674-5491 * Fax. 858-674-6794

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SSPA Support Technology
Buyer's Guide

Partner Impact
Learning Systems:
Support Staff
Certification
Impact Study

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