Company 360 |
| Revenues: |
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| Installed Base: |
61 |
| Employees: |
251 |
| Deployment: |
Both |
Customer References |
| Vodafone, Standard Bank, Eskom, BT, ScottishPower, Friends Provident, Pacificorp, Ergon Energy |
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John Ragsdale Commentary
With headquarters in the UK, ciboodle (a wholly owned subsidiary of Sword Group and formerly known as Graham Technology) is now making a big splash in North America with their contact center platform. ciboodle’s differentiation comes from its business process management (BPM) focus, with a complete BPM engine and embedded processes that are fully configurable to fit any environment. With reference customers handling a thousand calls per minute across ten different customer segments, ciboodle has proven scalability for both inbound and outbound operations, as well as support for multiple channels, including the new ‘hot’ channel—SMS text. |
