 
www.ibm.com
Route 100
Somers, NY 10589
877-426-3774
Voice of the Customer
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Solutions: |
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| OmniFind Analytics Edition, OmniFind Discovery Edition, OmniFind Enterprise Edition, OmniFind Yahoo! Edition, IBM Classification Module |
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Company 360 |
| Revenues: |
$98.8 billion (in 2007) |
| Installed Base: |
IBM serves customers in 170 countries. |
| Employees: |
386,000 |
| Deployment: |
OnPremise |
Customer References |
| For close to a century, IBM has transformed how people communicate and collaborate using technology, across many industries. |
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John Ragsdale Commentary
OmniFind Analytics Edition streamlines and advances the review and analysis of information generated in customer care applications, helping expose new business insights and optimization opportunities. Designed to help organizations accelerate and improve decision making, the solution conducts a comprehensive review and analysis of both unstructured and structured content – such as transcribed customer calls, customer emails, text from chat sessions, contracts, and survey comments -- to reveal actionable insights for improving business advantage.
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