100 Century Center Court,
Suite 403
San Jose, CA 95112
408.416.3133
Solutions:
Imera TeamLinks
Innovation in Technology
Company 360
Revenues:
Installed Base:
50
Employees:
25+
Deployment:
Saas and OnPremise
Customer References
NetLogic Microsystems
Optimal
Marvell
Major Networking Equipment Co. in Silicon Valley
John Ragsdale Commentary
A 2006 SSPA Recognized Innovator, Imera TeamLinks has harnessed ‘presence awareness’ inherent in the IP stack and merged it with expertise tracking to create a full expertise management and collaboration suite. Don’t know the answer to a customer problem? Just click on the designed subject matter expert (SME) or engineer and drag/drop them into a live collaborative session. SMEs can even be external to your organization, but linked into your expertise network--a great option to ease multi-vendor support woes.
Functional Coverage
eService
>
Web Collaboration
>
Proactive Chat
Email Response Management
Agent Knowledgebase
>
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
