P.O. Box 14110
San Luis Obispo, CA 93406
(805) 781-3283
Solutions:
SSPA Certification programs
CSQ Customer Service Training
CSP-I Technical Support Training
CSP-I Field Service Training
CSP-S Call Center Coaching Training
Cross-selling and Up-selling
E-mail Communications Training
English as a Second Language
Innovation in Customer Experience
Company 360
Revenues:
Installed Base:
120
Employees:
15
Deployment:
Classroom, Online, Blended
Customer Examples
Sage Software
IBM Learning Services
Tektronix
Overland Storage
John Ragsdale Commentary
Impact Learning Systems, a long time SSPA Partner for training and certification programs, specializes in improving the performance of front-line sales and service agents. Impact Learning Systems has packaged a variety of modules with training programs, tools and certifications into suites by job function to meet the needs of any kind of support operation: Customer Service, Technical Support, Telephone Sales, and English Language.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
>
Customer Self-Service Problem Diagnostic/Self-Healing
