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Infosurv

2115 Monroe Drive Suite 100
Atlanta, GA 30324
(888) 262-3186

Solutions:
B2B Market Research	Employee Surveys
B2C Market Research	Online Surveys
Customer Surveys

Company 360
Revenues:	$1.1M
Installed Base:	50+
Employees:	9
Deployment:	Full-Service: Online, Email, Telephone, Direct Mail

Customer References
Accenture	Centex
Mastercard	Merck
Norfolk Southern	US Army
National Safety Council GTECH	The Weather Channel

John Ragsdale Commentary

Understanding customer attitudes toward your company, your products, and your service organization is key in order to identify successful campaigns or programs, or learn where additional work is required. Infosurv offers a solution to gathering more complete customer feedback than just relying on after call surveys. As a full service market research company, Infosurv offers market research, customer surveys, employee surveys, and flexible online surveys for any application.

Functional Coverage

	eService
	Web Collaboration
	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
	SLA Tracking
	Customer History
	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
>	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage