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Gold Partner
www.inquira.com

851 Traeger, Ave. Suite 125,
San Bruno, CA 94066
(650) 246-5000

 

Solutions:

InQuira 8.0
InQuira Information Manager
InQuira Discussion Forums
InQuira Intelligent Search
InQuira Analytics
InQuira Personalized Response
InQuira Contact Center Advisor
InQuira Automated Email
Chat Resolution
InQuira User Experience Manager
 


Voice of the Customer

Winner – Spring 2007: Innovation in Analytics
Winner – Spring 2007: Root Cause Analysis

Winner – Fall 2006: Innovation in Customer Experience

Finalist – Fall 2007: Innovation in Globalization

Company 360

Revenues:  
Installed Base: 60
Employees: 110
Deployment: OnPremise

Featured Case Study

Implementing Knowledge Management: Practitioners Share Best Practices


Customer References

Pitney Bowes
AVIS Group
Bank of America
Chrysler
Sun Microsystems
BEA Systems
Fidelity Investments
Honda
E*Trade Financial
Nationwide
Mazda
Bell Canada

John Ragsdale Commentary

InQuira first established a reputation as a ‘best of breed’ provider for intelligent search, and now they have expanded their offering into a full customer service suite, but with a definite Web 2.0 focus. Always on the leading edge, InQuira has to date won five SSPA Recognized Innovator Awards—the most won by a single partner. Those of you familiar with InQuira’s search prowess should check out the latest modules, including a suite of tools for agent assisted interactions, and discussion forum fully integrated with search and knowledge tools.

Functional Coverage

  eService
> Web Collaboration
  Proactive Chat
  Email Response Management
> Agent Knowledgebase
  Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
  Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
> Upsell/Cross-Sell


  Contact Center
> Skills Based Routing
  Work Force Optimization
> Quality Monitoring
> Learning Management System
  Voice Self-Service
> Survey Management


  Business Consultants
 
 
 

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