Symantec, MedPlus, Clinton Memorial Hospital, Hofstra University, Ixis CIB, Mattingly Foods, Detroit Medical Center
John Ragsdale Commentary
Eliminating customer downtime is a top priority for every support manager, and for companies supporting complex hardware and software products and configurations, being able to quickly identify failing components is essential to getting the customer back online as soon as possible. ISOdx automatically identifies changes in the environment to pinpoint the cause of a failure, with ISOdx customers reporting the ability to resolve problems up to 75 percent faster. For companies looking to embrace Value-Added Service and move toward proactive problem identification, ISOdx can be used to analyze complete system environments, monitoring and resolving problems before customers are impacted.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
