400 Perimeter Center Terrace
Atlanta, GA 30346
(770) 352-1300
Solutions:
Jacada WorkSpace, Jacada Fusion
Company 360
Revenues:
$20,681,000
Installed Base:
1200
Employees:
150
Deployment:
NA
Customer References
AIG, Aliant Telecom, Bank of America, Capita, Centers for Medicare and Medicaid Services, Cox Communications, Embratel, The Hartford, Lillian Vernon, Prudential Financial, Quelle, US Naval Facilities, Vodafone UK, Wausau Benefits, West Corporation
John Ragsdale Commentary
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
