330 Distel Circle
Los Altos, CA 94022
650.417.2350
Solutions:
Kaidara Advisor
Kaidra Studio
Kaidara Text2Data
Innovation in Customer Experience
Company 360
Revenues:
Installed Base:
40+
Employees:
50
Deployment:
Licences, Hosting
Customer References
Alcatel
Beckman Coulter
Cisco Systems
Daimler Chrysler
Darty/Comet
GE Healthcare
Hyundai
National Semiconductors
Packard Bell
Pearson Learning Group
Tomotherapy
Toro
John Ragsdale Commentary
Kaidara offers tools for knowledge management and complex problem resolution for both agents and customer performing self-service. With roots in cased-base reasoning science, Kaidara Advisor has found favor in multiple industries including high tech, automotive, medical instruments and retail. Their success with Darty, a large European retailer of consumer electronics, was highlighted in SSPA Research in 2006. With tools and methodologies for successful knowledge capture, Kaidara leverages content for both agents and customers to diagnose technical problems, with an extremely easy to use interface that prompts the user for additional information needed to solve the problem, allowing even casual or non-technical users to successfully solve complex issues.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
>
Agent Knowledgebase
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Agent Diagnostic Tools
>
Customer Knowledgebase
>
Customer Self-Service Problem Diagnostic/Self-Healing
