Company 360 |
| Revenues: |
$55M |
| Installed Base: |
800 |
| Employees: |
253 |
| Deployment: |
Saas and OnPremise |
Customer References |
|
| O2 |
Citibank |
| BellCanada |
eBay |
| AT&T |
HP |
| FranceTelecom |
Samsung |
| American Express UK |
Dell |
| Barclays |
Siemans |
| Intel |
|
|
John Ragsdale Commentary
With a tagline of "Customer Service for a multi-channel world," KANA, an SSPA Recognized Innovator, offers highly scalable products to address all customer channels. In addition to a suite of applications that is both very broad and functionally deep, KANA is leading the Web 2.0 charge with some key partnerships: An 'out of box' integration to Jive Software gives KANA customers access to best of breed Web 2.0 tools, and a joint development partnership with IBM in underway to deliver a new Service Experience Management (SEM) solution, built on IBM’s SOA Foundation and including KANA’s customer service capabilities. |
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