www.knova.com
KNOVA, a Consona CRM Solution
20823 Stevens Creek Blvd., Suite 300
Cupertino, CA 95014
1.800.572.5748 |
Solutions: |
| Consona Knowledge Management |
| Consona Customer Management |
| Consona Knowledge Driven Support |
| Consona Sales Force |
| Consona OneServe Citizen Management |
| Case Manager |
| Agent Advisor |
| Self-Service |
| Communities |
| Opportunity Manager |
| Campaign Capture |
|
|
Company 360 |
| Revenues: |
|
| Installed Base: |
1300 |
| Employees: |
150 |
| Deployment: |
OnPremise |
|
Customer References |
| AOL |
| AmeriCold |
| Canon |
| CNH |
| Novell |
| QLogic |
| QUALCOMM |
| South Carolina Federal Credit Union |
| Trend Micro |
| Research in Motion |
| Reuters |
| Verizon Wireless |
|
John Ragsdale Commentary
We know that when best of breed customer relationship management (CRM) and eService (knowledgebases, multi-channel service) are tightly integrated, the technology ROI is higher, and the customer experience is exponentially better. Unfortunately, most companies that purchase best or breed solutions do not perform the necessary level of integration to realize these benefits, and until recently, buying all the components from a single vendor was not an option. Enter Consona CRM, built on the foundation of two world-class solutions, formerly Onyx and KNOVA. Consona CRM offers companies a wide range of fully integrated CRM software and knowledge management solutions, including a pre-integrated customer community/discussion forum, federated search across all content sources, and support for the process of moving customer authored forum content into a structured knowledgebase. |
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