 
www.lithium.com
5980 Horton Street, Suite 370
Emeryville, CA 94608
510.653.6800
|
Solutions: |
| Enterprise support communities |
Community management |
| Forums |
Moderation services |
| Chat |
Analytics and metrics |
| Blogs |
Rewards systems |
| Polls |
Rankings |
| Instant messaging |
Reputations |
|
Company 360 |
| Revenues: |
|
| Installed Base: |
50+ |
| Employees: |
40 |
| Deployment: |
Saas |
Customer References |
| Dell |
Nintendo |
| Sony |
Univision |
| Intel |
Creative |
| Cingular |
Comcast |
| Siebel |
Intuit |
| National Instruments |
RightNow |
|
John Ragsdale Commentary
Lithium InterActive, a winner of a 2006 SSPA Recognized Innovator award, enables online customer communities that reduce customer care costs through peer to peer support and create more engaged and loyal customers. Lithium InterActive extends traditional online customer communities by incorporating a wide range of interaction channels including forums, chat, blogs, search, polls, surveys, and private messaging. The latest release adds more Web 2.0 tools to the mix, including Wikis. Lithium’s various channels leverage both company-generated and customer-generated information to create low-cost, high-value dynamic content for the web site, and deflect agent assisted interactions. |
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