5980 Horton Street, Suite 370
Emeryville, CA 94608
510.653.6800
Solutions:
Enterprise support communities
Community management
Forums
Moderation services
Chat
Analytics and metrics
Blogs
Rewards systems
Polls
Rankings
Instant messaging
Reputations
Innovation in Web 2.0
Innovation in Optimization
Company 360
Revenues:
Installed Base:
50+
Employees:
40
Deployment:
Saas
Customer References
Dell
Nintendo
Sony
Univision
Intel
Creative
Cingular
Comcast
Siebel
Intuit
National Instruments
RightNow
John Ragsdale Commentary
Lithium InterActive, a winner of a 2006 SSPA Recognized Innovator award, enables online customer communities that reduce customer care costs through peer to peer support and create more engaged and loyal customers. Lithium InterActive extends traditional online customer communities by incorporating a wide range of interaction channels including forums, chat, blogs, search, polls, surveys, and private messaging. The latest release adds more Web 2.0 tools to the mix, including Wikis. Lithium’s various channels leverage both company-generated and customer-generated information to create low-cost, high-value dynamic content for the web site, and deflect agent assisted interactions.
Functional Coverage
eService
>
Web Collaboration
>
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
>
Customer Knowledgebase
>
Customer Self-Service Problem Diagnostic/Self-Healing
