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Platinum Partner
www.lithium.com
5980 Horton Street, Suite 370
Emeryville, CA 94608
510.653.6800

Solutions:

Enterprise support communities Community management
Forums Moderation services
Chat Analytics and metrics
Blogs Rewards systems
Polls Rankings
Instant messaging Reputations

Winner Spring 07
Innovation in Web 2.0

Finalist Spring 06
Innovation in Optimization

Company 360

Revenues:  
Installed Base: 50+
Employees: 40
Deployment: Saas

Customer References

Dell Nintendo
Sony Univision
Intel Creative
Cingular Comcast
Siebel Intuit
National Instruments RightNow

John Ragsdale Commentary

Lithium InterActive, a winner of a 2006 SSPA Recognized Innovator award, enables online customer communities that reduce customer care costs through peer to peer support and create more engaged and loyal customers. Lithium InterActive extends traditional online customer communities by incorporating a wide range of interaction channels including forums, chat, blogs, search, polls, surveys, and private messaging.  The latest release adds more Web 2.0 tools to the mix, including Wikis. Lithium’s various channels leverage both company-generated and customer-generated information to create low-cost, high-value dynamic content for the web site, and deflect agent assisted interactions.

Functional Coverage

  eService
> Web Collaboration
> Proactive Chat
  Email Response Management
  Agent Knowledgebase
  Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
  Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management
 
 
 

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