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Bronze Partner
500 Unicorn Park Drive
Woburn, MA 01801

781.638.9074
www.LogMeIn.com

Solutions:

LogMeIn Rescue
LogMeIn IT Reach

Winner Fall 06
Innovation in Optimization

Company 360

Revenues:  
Installed Base:  
Employees: 150
Deployment: Saas

Customer References

AMD
All Covered  
Cardinal Health  
CGI  
DHL  
IBM  
Meineke  
QuadraMed  
RentaWay  

John Ragsdale Commentary

A 2006 SSPA Recognized Innovator, the LogMeIn Gateway uses patent-pending technology to broker connections between remote PCs and then hands off that connection directly between the two computers. As a result, the LogMeIn service requires less infrastructure and LogMeIn’s costs are lower than alternatives. Also, connections are faster: traffic flows directly between two computers, without hopping between servers. A large outsourced IT customer that recently switched to LogMeIn Rescue stated that file transfer rates have been reduced from 60+ minutes down to just 10, reducing costs exponentially by shortening support sessions and enabling reps to handle more incidents in the same or shorter timeframe.

Functional Coverage

  eService
> Web Collaboration
  Proactive Chat
  Email Response Management
  Agent Knowledgebase
> Agent Diagnostic Tools
  Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management
 
 
 

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