A 2006 SSPA Recognized Innovator, the LogMeIn Gateway uses patent-pending technology to broker connections between remote PCs and then hands off that connection directly between the two computers. As a result, the LogMeIn service requires less infrastructure and LogMeIn’s costs are lower than alternatives. Also, connections are faster: traffic flows directly between two computers, without hopping between servers. A large outsourced IT customer that recently switched to LogMeIn Rescue stated that file transfer rates have been reduced from 60+ minutes down to just 10, reducing costs exponentially by shortening support sessions and enabling reps to handle more incidents in the same or shorter timeframe.
Functional Coverage
eService
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Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
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Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
