MCA Solutions’ Service Planning and Optimization (SPO) product suite helps companies manage their service business so they can realize the full potential of their service supply networks. The solution was developed to help manage the entire service product lifecycle, from design of the service product through end-of-life planning. SPO’s technical architecture is built on an open systems architecture with a zero-footprint Web front end to allow secure visibility and collaboration across the extended supply chain, across the internal organization, as well as to customers, suppliers, 3PL, and repair providers.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
