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www.ntrglobal.com
14881 Quorum Dr., Suite 850
Dallas, TX 66211
214.615.7542

Solutions:

NTRsupport

Company 360
Revenues:
Installed Base:	7500
Employees:	250+
Deployment:	Saas and On-Premise

Customer References
Lockhead
Samsonite
Intuit
IKEA
Memorial Health
Illumen
Retalix

John Ragsdale Commentary

NTR Global provides OnDemand Remote Support, offering support for both PCs and MACs, and options to upload customer files for quick analysis or download patches and updates to a customer's computer. With European roots (HQ is in Barcelona), NTR Global was developed for use by IT shops, expanding to support external customers as well. NTR Global has already dealt with the multi-language requirement; their solutions are fully unicode compliant and support 14 languages, including switching languages in mid-interaction.

Functional Coverage

	eService
	Web Collaboration
>	Proactive Chat
	Email Response Management
	Agent Knowledgebase
>	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
>	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
	SLA Tracking
	Customer History
	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage