14881 Quorum Dr., Suite 850
Dallas, TX 66211
214.615.7542
Solutions:
NTRsupport
Company 360
Revenues:
Installed Base:
7500
Employees:
250+
Deployment:
Saas and On-Premise
Customer References
Lockhead
Samsonite
Intuit
IKEA
Memorial Health
Illumen
Retalix
John Ragsdale Commentary
NTR Global provides OnDemand Remote Support, offering support for both PCs and MACs, and options to upload customer files for quick analysis or download patches and updates to a customer's computer. With European roots (HQ is in Barcelona), NTR Global was developed for use by IT shops, expanding to support external customers as well. NTR Global has already dealt with the multi-language requirement; their solutions are fully unicode compliant and support 14 languages, including switching languages in mid-interaction.
Functional Coverage
eService
Web Collaboration
>
Proactive Chat
Email Response Management
Agent Knowledgebase
>
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
