A 2006 SSPA Recognized Innovator, QuickArrow is redefining Professional Services Automation (PSA) by allowing real time, 2 way integration to CRM, SFA and ERP applications, solving the age old PSA challenge: forcing everyone involved in a project to track all content related to the project within the PSA application. Now users associated with a project can work within the PSA solution, or continue to create, read, update and delete information in any enterprise application, and QuickArrow will offer a ‘virtual view’ of the project, including data from wherever it is stored. For SSPA members, learning about innovation in PSA will help you work more effectively with your service providers, and give you ammunition to push for additional visibility into services projects.
Functional Coverage
eService
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Web Collaboration
Proactive Chat
Email Response Management
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Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
