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900 E. Hamilton Avenue, Suite 400
Campbell, CA 95008
800.631.1545

Solutions:

Service Contract Sales
Software Subscription Sales
Warranty Conversion
Channel Training
Channel Facilitation
Channel Development & Support

Fall Finalist 06
Innovation in Customer Experience

Company 360

Revenues:  
Installed Base: 175
Employees: 600+
Deployment: Saas

Customer References

ADC
Adobe
ADP
Check Point
Cingular
Cisco
Dell
Microsoft
Sun
Symantec

John Ragsdale Commentary

In line with the SSPA theme of protecting and expanding service revenues, Rainmaker Systems, Inc. provides B2B sales and marketing services including lead qualification and management, new product sales, webinar event management, online sales of training classes, channel enablement, subscription renewals, and service contract sales.  The last items—renewals and contract sales—will be of particular interest to SSPA members, who will find that Rainmaker’s proprietary technologies, strong analytics, and multi-channel approach will help maximize attach and renewal rates, and companies will develop a stronger understanding of the needs and priorities of customers regarding service contracts and maintenance.

Functional Coverage

  eService
> Web Collaboration
> Proactive Chat
> Email Response Management
> Agent Knowledgebase
> Agent Diagnostic Tools
> Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
  Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
> Case Management
  Entitlement
  SLA Tracking
> Customer History
> Upsell/Cross-Sell


  Contact Center
> Skills Based Routing
> Work Force Optimization
> Quality Monitoring
> Learning Management System
  Voice Self-Service
  Survey Management
 
 
 
 

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