1333 Corporate Dr. Ste. 220
Irving, TX 75038
972.518.0863
Solutions:
Voice Self Service
Speech IVR Solutions
Innovation in Technology
Company 360
Revenues:
Installed Base:
2
Employees:
12
Deployment:
Saas and OnPremise
Customer References
By Request
John Ragsdale Commentary
While companies try to deflect as many interactions to email and the Web as possible, phone calls aren’t going away, and Resolvity offers voice self-service applications that allow customers to continue to embrace the voice channel while still deflecting live agent interactions. Resolvity will change the way you think about voice self-service: this is not IVR. Intelligent voice prompts query customers and perform agent functions, such as detailed entitlement verification and even problem diagnosis, for companies in multiple industries including high tech, communications, financial services and retail. And, unlike other voice self-service vendors with a ‘black box’ approach, Resolvity solutions are built on a J2EE platform, making integrations and ongoing maintenance less expensive.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
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Customer Knowledgebase
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Customer Self-Service Problem Diagnostic/Self-Healing
