Company 360 |
| Revenues: |
|
| Installed Base: |
2 |
| Employees: |
12 |
| Deployment: |
Saas and OnPremise |
Customer References |
| By Request |
|
John Ragsdale Commentary
While companies try to deflect as many interactions to email and the Web as possible, phone calls aren’t going away, and Resolvity offers voice self-service applications that allow customers to continue to embrace the voice channel while still deflecting live agent interactions. Resolvity will change the way you think about voice self-service: this is not IVR. Intelligent voice prompts query customers and perform agent functions, such as detailed entitlement verification and even problem diagnosis, for companies in multiple industries including high tech, communications, financial services and retail. And, unlike other voice self-service vendors with a ‘black box’ approach, Resolvity solutions are built on a J2EE platform, making integrations and ongoing maintenance less expensive. |
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