Capturing customer feedback is critical in order to monitor how well your organization is meeting customer expectations, and receiving feedback as quickly as possible helps identify problems early before other customers are impacted. SERVICE 800 provides immediate follow up with customers, so feedback is received in real-time. With a benchmarking offering, S.M.A.R.T. Reports providing graphical, real-time reporting, support for multiple languages, and even notifications to managers when critical issues arise, SERVICE 800 enables companies to be proactive and responsive to customers.
Functional Coverage
eService
Web Collaboration
Proactive Chat
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Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
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Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
