ServicePower's Service Chain Optimization is dramatically changing field service operations, with complete logistics for parts inventory, real time schedule optimization, wireless dispatch and GPS based location tracking. ServicePower offers industry specific solutions for high tech and insurance, and a new offering, an OnDemand solution for consumer installations and repairs, was highlighted in SSPA Research in 2006.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
