Company 360 |
| Revenues: |
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| Installed Base: |
4,000 |
| Employees: |
50 |
| Deployment: |
Appliance, SaaS, open-source software |
Customer References |
| Nokia, Symantec, Humana, Kodak, IKEA |
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John Ragsdale Commentary
As companies rapidly adopt online customer communities, it is clear that customers have a great deal of knowledge to contribute and are increasingly willing to do
so. Providing tools for customers to author new solution information or suggest edits to existing content is a logical next step, and that’s where SocialText
comes in. Wikis are secure, online collaboration libraries, allowing any authorized user to read, suggest and comment on knowledge. SocialText is the only provider
focused specifically on Wikis for product technical support, and this SSPA Partner has a growing list of customer companies moving beyond the traditional structured
knowledgebase, using Wikis for both internal and external collaboration and problem/resolution content.
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