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www.stranix.com

2300 Valley View Lane
Irving, Texas 75062
214.432.8241

Solutions:

Active Guide, Performance Center, Interwise, Mindleaders content, Managed Services, Consulting Services
 
 

Company 360

Revenues: n/a
Installed Base: n/a
Employees: n/a
Deployment: SaaS and OnPremise

Customer References

Fortune 500 Companies, SMB
 
 

 

 

 

 

 

 
 
 
 

John Ragsdale Commentary

Stranix offers a collection of solutions all focused on making your tech support employees as productive and effective as possible. The approach here is unique, with multiple tools designed to solve a complete business problem, not just a few of its symptoms. A full learning management suite allows multi-media course content to be created, maintained and delivered, a key requirement for today’s service organizations with rapidly evolving products to support. Beyond training, Stranix also delivers automated interactive support for processes and applications, assisting in the completion of tasks to improve productivity and accuracy. And finally, Stranix offers a full suite of IP collaboration tools, encompassing voice, web and even video, so workgroups can easily access and share information to more quickly resolve customer issues.

Functional Coverage

  eService
  Web Collaboration
  Proactive Chat
  Email Response Management
  Agent Knowledgebase
  Agent Diagnostic Tools
  Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
  Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management


  Business Consultants
 
 
 
 

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11031 Via Frontera, Suite A * San Diego, CA 92127 * Tel. 858-674-5491 * Fax. 858-674-6794

 

 

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Buyer's Guide

Partner Impact
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Support Staff
Certification
Impact Study


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