 
411 108th Ave. NE,
Suite 900
Bellevue, WA 98004
425.688.3800
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Solutions: |
|
| Talisma Answer |
Talisma Knowledgebase |
| Talisma Campaign |
Talisma Phone |
| Talisma Chat |
Talisma Voice |
| Talisma Email |
|
|
Company 360 |
| FY05 Revenues: |
|
| Installed Base: |
828 |
| Employees: |
250 |
| Deployment: |
Saas and OnPremise |
Customer References |
| Aetna |
| AOL |
| Aviva |
| Bank of America |
| Canon |
| ChevronTexaco |
| Citibank |
| Comcast |
| Daimler-Chrysler |
| Dell |
| DHL |
| Ford |
| Microsoft |
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John Ragsdale Commentary
Talisma fully embraced multi-channel service with their 2006 release of CIM—their Customer Interaction Management platform, including support for phone, email, chat and Web self-service. The acquisition of KnowledgeBase.Net in early 2005 brought full knowledge base and self-service capabilities to the mix, along with experience with OnDemand software. As the only pure .NET solution among the top customer service providers, Talisma offers more than easy to maintain software. Their user interfaces are easy and intuitive, and their functionality is innovative: they were one of the first eService vendors to release a Web 2.0 Forums product, they remain one of only 2 eService vendors to offer a ‘click to call’ solution, and their email response management product, Talisma Answer, was recognized with a 2006 SSPA Recognized Innovator award. |
